Privacy Policy
1 IMPORTANT INFORMATION
Contact Details
If you have any questions about this privacy policy or our privacy practices, please contact our data privacy coordinator in the following ways:
Full name of legal entity: J&D Clean Ltd
Email address: contactus@jdclean.co.uk
Postal address: 9 Britannia Terrace, Houghton Le, Spring, DH4 6LJ
Telephone number: 0191 916 0000
Changes to the privacy policy and your duty to inform us of changes
We keep our privacy policy under regular review. This version was last updated in May 2022.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
2 DATA WE COLLECT ABOUT YOU
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
• Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, data of birth, gender and photograph
• Contact Data includes billing address, delivery address, email address and telephone numbers
• Financial Data includes bank account and payment card details
• Transaction Data includes details about payments to and from you and other details of goods and services you have purchased from us
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences
• Criminal Records includes DBS checks
• Credit Checks includes credit reference agency checks and Companies House directorship checks
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services or to appoint you as a franchise business). In this case, we may have to cancel a product or service you have with us or we may not be able to enter a franchise agreement with you but we will notify you if this is the case at the time.
3 HOW IS YOUR PERSONAL DATA COLLECTED
We use different methods to collect data from and about you including through:
• Direct interactions. You may give us your Identity, Contact and Financial
Data by filling in forms or by corresponding with us by phone, e-mail, by Live Chat
or otherwise.
• Third parties or publicly available sources. We will receive personal data
about you from various third parties as set out below:
Contact, Financial and Transaction Data from payment providers
4 HOW IS YOUR PERSONAL DATA USED
We use your personal data for the following purposes:
To provide you with the products and services you have requested
We use your personal data to accept you as a new or returning customer to provide you with the products and services you have requested in accordance with the Trading Terms or Terms of Trading.
To send you communications
We use the contact details you have provided to us so that we can communicate with you about the products and services that we provide, including to let you know about major changes to those products and services or to the terms and conditions.
Direct marketing
If you have provided your consent or we otherwise have the right to do so, we may use your contact details to send you direct marketing and keep you informed of promotional offers by email, SMS, post or telephone relating to our products and services.
You can unsubscribe from our direct marketing at any time by clicking the “Unsubscribe” link in any of our emails or by contacting us.
To respond to enquiries, complaints and disputes
We use the personal data we hold about you to help us respond to any enquiries or complaints you have made, or deal with any dispute which may arise in the course of us providing our products and services to you, in the most effective manner.
5 YOUR RIGHTS
Under certain circumstances, you have rights under data protection laws in relation to your
personal data:
• Request access to your personal data
• Request correction of your personal data
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing your personal data
• Request transfer of your personal data
• Right to withdraw consent.
6 HOW LONG DO WE KEEP YOUR DATA
We retain your personal data for no longer than is necessary for the purposes(s) for which it was provided. Otherwise, we securely erase your personal data from our systems when you are longer a client.
7 WHO DO WE SHARE YOUR DATA WITH
We may share your personal data within the company. We will of course, also share your personal data with the cleaner providing the cleaning services to you from time to time, and specialist sub-contractors we engage to help provide the cleaning service as required and agreed with you.
